Privacy policy

Last updated: April 8, 2026

DECIBELHAIR LLC (“DECIBELHAIR”, “we”, “us”, or “our”) operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information to provide and improve our Services. This may include:

Contact Information
Name, billing and shipping address, phone number, and email address.

Payment Information
Payment details such as credit/debit card information and transaction confirmations (processed securely via third-party providers).

Account Information
Username, password, preferences, and settings.

Order & Transaction Data
Products viewed, added to cart, purchased, returned, or exchanged.

Communications
Messages you send to us, including customer support inquiries.

Device & Usage Data
IP address, browser type, device identifiers, and interactions with our website.

2. How We Collect Information

We collect information:

Directly from you (when you make a purchase, create an account, or contact us)
Automatically (via cookies and similar tracking technologies)
From service providers (e.g., payment processors, analytics tools)
From third-party partners

3. How We Use Your Information

We use your personal information to:

Provide and Improve Our Services
Process orders, handle payments, manage accounts, deliver products, and personalize your experience.

Marketing & Advertising
Send promotional emails or ads based on your interactions with our store (you can opt out anytime).

Security & Fraud Prevention
Protect against fraudulent or unauthorized activity.

Customer Support
Respond to inquiries and provide assistance.

Legal Compliance
Meet legal obligations and enforce our terms.

4. Sharing Your Information

We may share your personal information with:

Service providers (e.g., payment processors, shipping partners, analytics tools)
Shopify, which powers our store and processes certain data
Marketing partners for advertising and personalization
Legal authorities, if required by law

5. Shopify & Third-Party Processing

Our store is hosted on Shopify. Shopify may process your personal information to operate and improve the platform.

To learn more, visit Shopify’s Privacy Policy:
https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze traffic and behavior
Deliver targeted advertising

You can manage cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request deletion
Correct inaccurate data
Receive a copy of your data (data portability)
Opt out of targeted advertising

You can exercise these rights by contacting us at team@decibelhair.com.

8. Data Retention & Security

We retain your information only as long as necessary to:

Provide Services
Comply with legal obligations
Resolve disputes

While we take reasonable security measures, no system is completely secure.

9. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

10. International Data Transfers

Your information may be processed outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses.