Shipping policy

Last updated: March 30, 2026

At DECIBEL™, we are committed to delivering your order quickly, safely, and reliably.

Processing Times

All orders are processed within 5-7 business days depending on where you live or are shipping to.

Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during high-volume periods (such as product launches, promotions, or holidays), processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Free Standard Shipping on all U.S. orders over $50
Orders under $50 will have shipping calculated at checkout based on location and delivery speed

Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if selected at checkout)

Delivery times are estimates and may vary depending on your location and carrier delays.

Shipping Locations

We currently ship within the United States.

If you are interested in international shipping, please contact us at team@decibelhair.com.

Order Tracking

Once your order ships, you will receive an email with tracking details.
Please allow up to 24–48 hours for tracking updates to appear.

Delays, Lost, or Stolen Packages

DECIBELHAIR LLC is not responsible for delays caused by shipping carriers, weather, or unforeseen circumstances.

If your package is marked as delivered but you have not received it, please:

Check with neighbors or your local delivery office
Contact the shipping carrier directly
Reach out to us at team@decibelhair.com and we will do our best to assist

Incorrect Shipping Information

Please ensure all shipping details are correct at checkout.
DECIBELHAIR LLC is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.